Return and Refund Policy

Effective Date: 06/05/2025

Returns and Exchanges

We do not offer exchanges unless the product you receive is broken or damaged, which would be validated via an uncut parcel opening video provided by the customer. This video should clearly show the condition of the parcel upon arrival and the product inside.

For Damaged or Defective Items

If you receive a product that is broken or damaged, we will happily offer a replacement— at no extra cost to you.

To be eligible, please follow these steps:

1. Contact our team within 24 hours of delivery at:

📧 info@ishaarey.co.in

📱 WhatsApp: +91 8867936200

2. Share an uncut parcel opening video that clearly show

The outer condition of the parcel upon arrival.

The process of opening the parcel.

The damaged item in its original state

3. Once verified, we will process a replacement or refund based on your preference.

4.In case of partial COD, prepayment will not be return.

Please note: If applicable, Replacement products will be delivered within 3–7 days after receiving the damaged item